Home » Responsible Gambling in the UK: Signs and Support

Responsible Gambling in the UK: Signs and Support

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Gambling can become difficult to control before it feels like a crisis. Pay attention to changes in what you do, not only to how you feel. If gambling is affecting your money, time or relationships, take a break and act on it.

Signs that gambling may be becoming a problem

Consider whether you have:

  • spent more than you planned, or kept gambling after reaching a limit;
  • tried to win back losses by placing more bets or returning sooner than intended;
  • borrowed money, sold belongings or used money meant for bills to gamble;
  • hidden gambling, losses or transactions from people close to you;
  • found yourself thinking about gambling while working, sleeping or spending time with others;
  • missed work, appointments or commitments because of gambling;
  • tried to stop or cut down but returned to gambling;
  • felt pressure to gamble when you were upset, anxious or short of money.

These are reasons to act, not a diagnosis. You do not need to wait until debts or other serious consequences appear.

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What you can do now

If you are gambling at the moment, stop and sign out. Do not try to recover losses. Use the account controls to set a financial limit, or lower a limit already in place. Remote operators must prompt new customers to set a financial limit before their first deposit and provide accessible account-level limit controls.

If you want to stop using a casino account, use its self-exclusion option. UKGC-licensed casinos must provide responsible gambling tools, including self-exclusion. Check the operator’s instructions and confirm that the exclusion has taken effect. You can also contact the operator’s customer support and ask them to explain the available controls. If you have an unresolved complaint, UKGC licensees must offer an internal complaints process and access to an approved Alternative Dispute Resolution service.

Consider telling someone you trust what is happening and asking them to help you keep away from gambling and protect money needed for essentials. If gambling is putting your immediate safety at risk, go to an emergency department or ask someone nearby to help you get urgent assistance.

Where to turn for help

No verified external gambling support organisation or contact details are available for this page. A phone number or address that has not been checked could send you to the wrong place, so none is listed here. For help right now, use the casino’s account self-exclusion controls and contact its customer support to request that gambling access be restricted. If you need support beyond the operator, speak to your GP or ask a trusted person to help you find a local support service.

Do not rely on the operator’s payment provider to check your identity or resolve a gambling concern. Operators are reminded not to rely on payment providers to conduct identity checks.

Age and safeguards in Britain

Operators must verify a customer’s age before allowing them to deposit funds into a gambling account. Do not deposit unless you meet the operator’s age requirements and have completed any required checks.

There are also rules intended to limit some risks. Remote gambling operators cannot accept credit-card payments for gambling, including credit-card funding routed through a money service business. They cannot accept wallet payments where the wallet allows credit-card funds to be used for gambling. Online slot autoplay is banned in Britain, and slot spins must last at least 2.5 seconds. For an online slots game, the total amount an individual may stake in a game cycle must not exceed £2 if they are under 25 or £5 if they are 25 or older. At least 2.5 seconds must elapse from the start of one game cycle before the next can commence.

These safeguards do not remove the risks of gambling. Gambling is not a way to earn money and is not a solution to money problems. If you are short of money, gambling can make the situation worse; do not use it to try to pay bills or clear debt.